Job Description
IT Help Desk Internship
Location: On-site | Cape Fear Moto Group
Reports To: IT & Information Security Manager
Type: Unpaid Internship (Hands-On Learning Experience)
Schedule: Flexible (Ideal for students or recent graduates)
This internship is designed as a hands-on introduction to the real world of IT within a fast-paced automotive dealer group. You will work directly with the IT Manager and gain practical experience supporting day to day technology operations across multiple dealership locations.
This role is l earning-focused, not labor-focused. The goal is to expose you to how IT actually operates in a business environment how issues are diagnosed, how systems are managed, and how technology supports sales, service, and operations.
If you’re curious about IT, enjoy problem-solving, and want to see what an IT career really looks like day to day, this internship is a great entry point.
What You’ll LearnAs an IT Help Desk Intern, you’ll gain exposure to:
How IT supports a multi-location dealership environment
Real-world troubleshooting (hardware, software, and user issues)
User onboarding and offboarding processes
Basic networking concepts and device management
Ticketing, documentation, and IT workflows
Cybersecurity fundamentals and best practices
How technology directly impacts sales, service, and business operations
You’ll work on simple, guided tasks at first and gradually take on more responsibility as your skills grow.
Day-to-Day ResponsibilitiesUnder supervision and guidance, you may assist with:
Basic help desk support (password resets, software issues, printer issues)
Setting up new user accounts, email, and devices
Assisting with workstation setups and equipment deployment
Performing basic system checks and updates
Documenting common issues and solutions
Helping organize IT inventory and equipment
Shadowing troubleshooting of more advanced issues
Assisting with small IT projects as learning opportunities
This internship is ideal for someone who is:
Studying IT, Computer Science, Cybersecurity, or a related field
Recently graduated and looking for real-world exposure
Curious, reliable, and willing to learn
Comfortable asking questions and taking feedback
No prior professional IT experience is required.
What You’ll GainReal-world IT experience you can put on your resume
Exposure to enterprise tools and systems
One-on-one mentorship from an IT Manager
Insight into multiple IT career paths (help desk, systems, security, networking)
A strong understanding of how IT supports business and sales operations
A professional reference upon successful completion
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