Job Description

Job Overview

Pharmacy Technician – Aetna – Providence, USA. Salary: $20-30/Hour. Educational Requirements: Bachelor's Degree.

This role interacts with patients to steer utilization, therapy modifications, medication questions, remedy issues, offer training, and maintain our company’s reputation for excellent service.

Responsibilities

• Communicate the benefits of generics or other suitable medication to patients to provide savings.
• Work closely with specialty projects team to change or modify therapy for specific medications.
• Conduct adherence outreach to ensure patients stay on medication and remain compliant.
• Handle incoming and outgoing calls to patients, clients, and other parties while proactively gathering patient and order data.
• Use knowledge of coverage, health‑care, and reimbursement requirements for dispensing, processing referrals, and providing customer training.
• Troubleshoot and resolve issues with appropriate escalation to a pharmacist.
• Operate within a high‑power culture that emphasizes customer service with empathy and resolves questions on the first call.
• Adhere to HIPAA and government compliance.
• Work from home if qualifications are met, maintaining required internet speed and a suitable workspace.
• Follow a Monday‑Friday schedule with flexible alternatives to accommodate work‑life balance; days off and hours may vary but a set schedule is required.

Benefits

We offer a comprehensive benefits package including medical, dental, vision, and prescription coverage, along with a wide variety of supplemental benefits and discount packages. We provide a full PTO bundle and 10 paid corporate holidays.

Required Qualifications

• At least 1 year of customer support experience dealing with and resolving customer needs over the telephone.
• Valid AZ registered pharmacy technician license.
• More than 6 months of high‑volume customer service experience using Windows, Microsoft, or comparable applications.

Preferred Qualifications

• Previous healthcare experience with benefits, insurance, or prescriptions.
• Comfortably referring to customers in a patient and empathetic way that demonstrates genuine concern for improving their well‑being.

Training

• Verifiable high school diploma, GED, or equivalent required.

EEO Statement

We are an affirmative action employer and equal opportunity organization. We do not discriminate in recruiting, hiring, promotion, or other employment actions based on race, ethnicity, color, national origin, sex, gender identity, sexual orientation, religion, age, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law.

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